Terms and Conditions. 

Here at J.F. Colley Goldsmiths Ltd., we want to make sure that your shopping experience is a positive one. Have a look at our Terms & Conditions below.

Delivery

Free delivery anywhere in the U.K. (Or:

 

Free delivery available to anywhere in the United Kingdom. Any shipments outwith the United Kingdom are not available at this time.

We utilise Royal Mail's Special Delivery service. Estimated delivery time 2-3 days from the date of shipping. Signature required upon delivery.

Returns

(14 days after the date of delivery  the item and 14 days thereafter to complete the return of the unworn and undamaged item(s) for a full refund or exchange).

We offer a 28-day return policy on item(s) purchased through our online store.

 

In effect you must notify us within 14 days of recieving the item(s) that you intend to return it. Thereafter, you have 14 days to complete the return of the item(s) in an unworn and damaged condition for a full refund/exchange. 

To arrange your return please contact us at gordoncolley@btconnect.com with your name, address, order number and your reason for return. We will then advise on how to proceed.

We recommend that you use a trusted and trackable delivery service that also insures you for the value of the item(s). ​Customer is responsible for any additional return shipping costs. Return labels will not be provided. 

Any item(s) which you are returning must be in their original packaging and in an unworn and undamaged condition.

We will not accept the return of any item(s) that has been worn, shows visible signs of wear and tear or has not been returned in its original packaging. After assessment, if we believe this is the case then the item(s) will be sent back to you and no exchange/refund will be available. JF Colley Goldsmiths have photographic/video evidence of the items, pre-delivery, in a pristine condition.

If, upon delivery, there are visible signs of damage to the packaging or indeed the package itself is open, do not accept the delivery and contact us immediately.

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J.F. Colley Goldsmiths

112 High St

Falkirk

Scotland

FK11NW

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